Delivery & Returns

Delivery Timeframe

If the goods are indicated as being available when purchased, Jo Alexander will endeavour to deliver the furniture within 10 working days of purchase. If the goods are indicated as being un-available until a "due in date", then Jo Alexander will endeavour to deliver the furniture within 5 working days of the "due date".

Delivery charges

We calculate delivery charges based on UK postcode areas. Postcodes are grouped into zones which are listed alphabetically below. The zone charging is as follows:

Zone 1 delivery

Free of charge

Zone 2 delivery

Spend value £9.99 and under = £1.99
Spend value £10 - £19.99 = £2.99
Spend value £20 - £97.99 = £3.99
Spend value £98 - £200.99 = £9.00
Spend value £201 to £499.99 inclusive = £19
Spend value £500 to £999.99 inclusive = £29
Spend value £1000 and over = £39

Zone 3 delivery

Spend value £9.99 and under = £1.99
Spend value £10 - £19.99 = £2.99
Spend value £20 - £97.99 = £3.99
Spend value £98 - £149.99 = £14.99
Spend value £150 - £199.99 = £19.00
Spend value £200 - £499.99 = £29
Spend value £500 to £999.99 inclusive = £39
Spend value £1000 and over = £49

Zone 4 delivery

Email or call us on 01954 267 857 for a quote.

Alphabetical list of postcode areas and zones

AB, Aberdeen, Zone 4
AL, St Albans, Zone 2
B, Birmingham, Zone 2
BA, Bath, Zone 2
BB, Blackburn, Zone 3
BD, Bradford, Zone 2
BH, Bournemouth, Zone 2
BL, Bolton, Zone 3
BN, Brighton, Zone 2
BR, Bromley, Zone 2
BS, Bristol, Zone 2
BT, Northern Ireland, Zone 4
CA, Carlisle, Zone 3
CB, Cambridge, Zone 1
CF, Cardiff, Zone 3
CH, Chester, Zone 2
CM, Chelmsford, Zone 2
CO, Colchester, Zone 2
CR, Croydon, Zone 2
CT, Canterbury, Zone 2
CV, Coventry, Zone 2
CW, Crewe, Zone 2
DA, Dartford, Zone 2
DD, Dundee, Zone 4
DE, Derby, Zone 2
DG, Dumfries, Zone 4
DH, Durham, Zone 3
DL, Darlington, Zone 3
DN, Doncaster, Zone 2
DT, Dorchester, Zone 2
DY, Dudley, Zone 2
E, London E, Zone 2
EC, London EC, Zone 2
EH, Edinburgh, Zone 4
EN, Enfield, Zone 2
EX, Exeter, Zone 3
FK, Falkirk and Stirling, Zone 4
FY, Blackpool, Zone 3
G, Glasgow, Zone 4
GL, Gloucester, Zone 2
GU, Guildford, Zone 2
HA, Harrow, Zone 2
HD, Huddersfield, Zone 2
HG, Harrogate, Zone 2
HP, Hemel Hempstead, Zone 2
HR, Hereford, Zone 2
HS, Outer Hebrides, Zone 4
HU, Hull, Zone 2
HX, Halifax, Zone 2
IG, Ilford, Zone 2
IP, Ipswich, Zone 2
IV, Inverness, Zone 4
KA, Kilmarnock, Zone 4
KT, Kingston upon Thames, Zone 2
KW, Kirkwall, Zone 4
KY, Kirkcaldy, Zone 4
L, Liverpool, Zone 3
LA, Lancaster, Zone 3
LD, Llandrindod Wells, Zone 3
LE, Leicester, Zone 2
LL, Llandudno, Zone 3
LN, Lincoln, Zone 2
LS, Leeds, Zone 2
LU, Luton, Zone 2
M, Manchester, Zone 3
ME, Rochester, Zone 2
MK, Milton Keynes, Zone 2
ML, Motherwell, Zone 4
N, London N, Zone 2
NE, Newcastle upon Tyne, Zone 3
NG, Nottingham, Zone 2
NN, Northampton, Zone 2
NP, Newport, Zone 3
NR, Norwich, Zone 2
NW, London NW, Zone 2
OL, Oldham, Zone 3
OX, Oxford, Zone 2
PA, Paisley, Zone 4
PE, Peterborough, Zone 1 (if located within 20 miles of Cambridge), Zone 2 (if located over 20 miles from Cambridge)
PH, Perth, Zone 4
PL, Plymouth, Zone 3
PO, Portsmouth, Zone 2
PR, Preston, Zone 3
RG, Reading, Zone 2
RH, Redhill, Zone 2
RM, Romford, Zone 2
S, Sheffield, Zone 2
SA, Swansea, Zone 3
SE, London SE, Zone 2
SG, Stevenage, Zone 2
SK, Stockport, Zone 3
SL, Slough, Zone 2
SM, Sutton, Zone 2
SN, Swindon, Zone 2
SO, Southampton, Zone 2
SP, Salisbury, Zone 2
SR, Sunderland, Zone 3
SS, Southend-on-Sea, Zone 2
ST, Stoke-on-Trent, Zone 2
SW, London SW, Zone 2
SY, Shrewsbury, Zone 2
TA, Taunton, Zone 3
TD, Galashiels, Zone 4
TF, Telford, Zone 2
TN, Tonbridge, Zone 2
TQ, Torquay, Zone 3
TR, Truro, Zone 3
TS, Cleveland, Zone 2
TW, Twickenham, Zone 2
UB, Southall, Zone 2
W, London W, Zone 2
WA, Warrington, Zone 2
WC, London WC, Zone 2
WD, Watford, Zone 2
WF, Wakefield, Zone 2
WN, Wigan, Zone 3
WR, Worcester, Zone 2
WS, Walsall, Zone 2
WV, Wolverhampton, Zone 2
YO, York, Zone 2
ZE, Lerwick, Zone 4
GY, Guernsey, Zone 4
JE, Jersey, Zone 4
IM, Isle of Man, Zone 4

Returns

If for any reason you are not entirely satisfied with Jo Alexander products please contact us within 30 days of delivery to return the goods. A collection charge may be made (dependent on location) and all goods must be placed back in their original packaging in a secure, dry place. Collection will then be arranged.

Delivery of goods

Delivery of the Goods shall be made to the Buyer’s address on the Delivery Date. The goods may be delivered in advance of the Delivery Date upon the giving of reasonable notice to the Buyer. The Buyer shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.

Signature is required to receipt delivery of the Goods.

Should no one be present to receive and sign for the Goods at a time that has been pre-arranged, a relevant additional delivery fee will be charged for the re-delivery of the Goods to the Seller, such fee being calculated as stated under 6.2/the invoice.

Delivery is deemed as completed upon deliverance of the Goods at the agreed address. The Seller has no responsibility to transport the Goods further than this, for example, to any chosen part of the agreed address.

Acceptance of Goods

The Buyer shall be deemed to have accepted and examined the Goods to the extent that they are not damaged or faulty in anyway upon signing the delivery form.

After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

Faulty Goods

In the rare event that an item arrives faulty or damaged you can return any item within 30 days of receipt.

Faulty items must be placed in their original packaging in a secure, dry place. Collection will then be arranged free of charge.

Guarantee

All furniture is guaranteed for one year, on condition that each item is cared for in accordance with the advice contained on the Seller’s website. The guarantee does not extend to usual wear and tear.

Where appropriate, the Seller will agree to repair the item free of charge during this period.