Privacy Policy

DATA SECURITY

How does Jo Alexander protect your Online data?

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number will also be required so that we may contact you to arrange delivery or if there is a query/problem with your order. All this is necessary to process your request/order.

We follow tight security procedures as required under UK Data Protection Legislation (Data Protection Act 1998) to protect the information that we store about you from unauthorised access. All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

How does Jo Alexander protect the information that is held about you on our internal systems?

We protect your privacy in several ways:

- Access to customer account information is limited to those who need access for the performance of their job.
- We use full login and password controls on our system.
- All employees are required to sign a confidentiality clause.
- No Credit/Debit Card details are stored by Jo Alexander Ltd.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please don't hesitate to contact us. We will happily review your file and update the records as required. You can call us on 01954 267857 (outside of normal office hours, eg. Mon - Fri 9 am - 5 pm, an answering service is in operation) or e-mail us on info@joalexander.co.uk

PAYMENT SECURITY

How safe are your Credit or Debit card details on the Jo Alexander site?

We know that security is a concern to many of our customers and we have, therefore, put a very secure system in place so you can feel completely at east when shopping with us over the Internet.

All transactions on Jo Alexander are processed using Paypal, a secure online payment gateway and processor of debit and credit card transactions. We accept most popular payment methods including Visa, Mastercard, Amex, Switch, Visa Electron and Paypal. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. Our secure ordering system will authorise and charge your card the moment you place and confirm your order.

No Credit/Debit card details are stored by Jo Alexander Ltd.

Digital Security Certification. Jo Alexander is registered with Thawte as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.

Secure Socket Layer (SSL) Technology. Jo Alexander uses Secure Socket Layer (SSL) technology to help ensure that your shopping experience on the site is safe and secure. This encrypts and protects any data you send to us over the internet, including your credit card information. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

Note: All our prices are shown in UK sterling pounds. If you’re not using a UK credit or debit card you will be charged an exchange rate as set up by your bank or credit card provider. At the moment, we only ship within the UK - if you’re shopping from outside the UK we can ship your order to a UK shipping address.

Mailing list

Jo Alexander may send you special offers and promotions by post or email. If you do not want to receive offers and promotions by email, you can unsubscribe by e-mailing us at info@joalexander.co.uk.

Our customers’ privacy is very important to us. We do not sell or rent your personal information to third parties and only use the information you provide us to keep you informed about sales, previews and promotions at Jo Alexander, and to improve your shopping experience on the site wherever we can. You can unsubscribe from our communications at any time.