Three Year Guarantee* Exclusive designs Visit our Display Barn

The Alfresco Event | 15% off orders over £1000 - Use code ALFRESCO15 | Exclusions Apply 

Toggle Nav
Bag

Delivery

Available delivery options and charges for your order will be displayed at checkout.

 

  • Small items - We currently dispatch smaller ‘in-stock’ items within 5 working days via a courier service or by Royal Mail.
  • Large items - We currently aim to deliver Larger in-stock items within 5 working days.  Your order will arrive one of three ways; via our own delivery team or an external delivery company or by Pallet (kerb-side only).  You will be contacted once your delivery has been scheduled.  Please note on rare occasions we may be unble to deliver within 10 working days for logistical reasons. 
  • Concrete items - We currently aim to deliver within 5 working days.  You will be contacted by our Logistics Team once your delivery has been scheduled.
  • Delivery Plus Service - Delivery within 5 working days. This includes assembly, 'Set-up' in your desired location (where possible) and packaging removal (excluding cushions/covers which are kept in plastic wrapping for you), plus the recycling of the packaging.  This service is only available on orders over £1,000 and within a defined postcode radius of our location in Cambridge. Pop your postcode in at checkout to see if your area is eligible for this service. 
  • Incomplete Orders - If we are waiting for stock to complete your order we generally schedule delivery when all the stock has arrived into our Warehouse.  If, however, you require some, or all of the in-stock items sooner, you can request a split delivery via the office for which a separate delivery charge will be made.
  • Click and Collect - There is an option for you to collect from our warehouse Monday to Friday – please select at checkout. 24 hour collection notice required please.
  • Transporting your furniture overseas - We are not able to deliver overseas, Highlands and Islands.  We can deliver to a UK based forward carrier.  Please see our T’s and C’s regarding guarantees for any items taken off Mainland UK.
  • Disposing of packaging - We recycle all our packaging from our furniture. 
  • Will it fit? - It is our aim to provide an efficient and helpful delivery service.  The following checklist will help us achieve a smooth delivery day for you. See Checklist
  • Don’t want delivery yet? - Need us to hold on to your order until your garden is ready? No problem, we can do this for no extra charge.
  • Vincent Sheppard Products - All Vincent Sheppard products are customised and made to order.  You will not be able to change or cancel the order once the item / items have been entered into production.
  • Neptune Products - These will usually be delivered to you directly by the Neptune team (drop ship).  They will contact you to arrange a delivery date.

We do our best to deliver on the day we say it will be, occasionally delivery times may be subject to change due to circumstances out of our control.