What type of information is collected from you?
When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number will also be required so that we may contact you to arrange delivery or if there is a query/problem with your order. All this is necessary to process your request/order.
If you contact us via e-mail (including through our messaging system via our Website), we may keep a record of your e-mail and any other correspondence, thereafter.
We follow tight security procedures as required under UK Data Protection Legislation to protect the information that we store about you from unauthorised access. All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and deliveries and accounts, processing payments, credit reference checking, fraud detection and research.
How does Jo Alexander protect the information that is held about you on our internal systems?
We protect your privacy in several ways:
- Access to customer account information is limited to those who need access for the performance of their job.
- We use full login and password controls on our system.
- All employees are required to sign a confidentiality clause.
- No Credit/Debit Card details are stored by Jo Alexander Ltd.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.
If for any reason you are unsure about the personal and account information we are holding in your name, please don't hesitate to contact us. We will happily review your file and update the records as required. You can call us on 01954 267857 (outside of normal office hours, eg. Mon - Fri 9 am - 5 pm, an answering service is in operation) or e-mail us on [email protected]
How is your information used and how do I opt out?
Jo Alexander may send you special offers and promotions by post or email. If you do not want to receive offers and promotions by email, you can unsubscribe by e-mailing us at [email protected].
We will not contact you for marketing purposes if you have indicated that you do not wish to be contacted.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or shipping and send you an email confirmation). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Jo Alexander Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime
How safe are your Credit or Debit card details on the Jo Alexander site?
We know that security is a concern to many of our customers and we have, therefore, put a very secure system in place so you can feel completely at east when shopping with us over the Internet.
All transactions on Jo Alexander are processed using Paypal, a secure online payment gateway and processor of debit and credit card transactions. We accept most popular payment methods including Visa, Mastercard, Amex, Switch and Visa Electron. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. Our secure ordering system will authorise and charge your card the moment you place and confirm your order.
No Credit/Debit card details are stored by Jo Alexander Ltd.
Comodo CA Ltd - Jo Alexander uses Comodo CA Ltd to help ensure that your shopping experience on the site is safe and secure. This encrypts and protects any data you send to us over the internet, including your credit card information. If Comoda CA is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the Comodo CA Ltd digital certificate registration.
Note: All our prices are shown in UK sterling pounds. If you’re not using a UK credit or debit card you will be charged an exchange rate as set up by your bank or credit card provider.